If something has gone wrong, you have a question we haven't answered elsewhere, or you simply need a hand with your account, we want to hear from you. Our support team handles everything from account access and payment queries to bonus questions and technical issues — and they have the authority to resolve most things directly, without passing you from person to person.

You can reach us through the contact channels listed on this page. When you get in touch, it helps to include your registered username or email address, a clear description of what happened, and — where relevant — any transaction references or dates. The more context you give us upfront, the more likely we are to sort things out in a single exchange rather than going back and forth.

What happens after you contact us

Once your message reaches us, it is logged and assigned to a member of the team. We read every message properly before responding — we do not send automated replies that ignore what you've actually written. If your query needs input from another part of the team, such as our payments or verification department, we will co-ordinate that on our end and come back to you with a complete answer rather than a partial one.

If you are raising a formal complaint rather than a general query, please make that clear in your message. A complaint is treated differently: it follows a documented process, and if we are unable to reach a resolution that satisfies you, you have the right to escalate the matter to the relevant regulatory authority. We are licensed by the Anjouan Gaming Authority, and details of the escalation process are available on request.

Responsible gambling and account controls

If you need to set a deposit limit, take a cooling-off break, or request a self-exclusion, please contact us directly and state clearly what you need. We treat these requests with priority. We will not ask you to justify the decision or wait through unnecessary steps — if you tell us you need to step back from your account, we act on that promptly. These controls exist to protect you, and we take that seriously.

One thing worth knowing: we will never ask you to share your password, your full card number, or any security credentials by email or through a chat conversation. If you ever receive a message claiming to be from PawBets that asks for this kind of information, do not respond to it — contact us through the official channels on this page and let us know.

We are a real team operating under Win Top Ltd, and we stand behind this site. If you have a problem, we would rather you told us about it than felt stuck with no way forward.